[Resolved]  IFB Industries — Washing machine - From 3 months service not given for a 1 year machine in warranty

Address:

Mumbai City, Maharashtra, 400101

Hello,

IFB Washing machine - Mumbai - NOT responding properly, Machine parts are broken.

I given a complaint on May 2016 by calling to IFB customer care, they sent a person to took photos (he used a android mobile phone to took photos) and he said engineer will visit and solve the problem. Till August 24th 2016 no one called me.

Again on 24th August I called IFB customer care and ask for status they said ticket is closed. And she ask me to for creating a new complaint ticket, new ticket number is Complaint # [protected]

Even though given complaint, customer care person told me to call Nearest customer service center and given below details : Meenakshi (co-ordination and provide service center services) & Mr.Harshad[protected] / 28835997 / 28881391 / 92

I called them they said call to our engineer Engineer number : [protected]...Ritesh

I called him, he said you have to pay for service (Even though it have 10 years Waranty, and machine taken just 1 year before), He is saying you broken other wise how it will break parts? He just seen photos and said I broken them, not sure on which based they decided, thank god I have Video when those are little bit broken in May 2016 and after 3 months it become 2 parts.

When I call them they wont pick up phone for free services / warranty.

Again I called customer care this time they given one more manager number her name is Priti. I called her discussed with her, she said her manager will call me in 15 min, never happen.

I can say IFB is WORST COMPANY, Service is WORST (actually it is not WORST, they have NOT GIVEN ANY SERVICE)

IFB WARRANTY is a CHEATING. They ask for money other wise no service.