IFB Industries — Washing Machine front load | |||
Anyone considering buying new washing machine, let my recent experience guide you. Beware of buying IFB frontnload machines as the after sale support may not be there when you need it. Reference to complaint ticket [protected]. Registered complaint on 05th Aug 2020 regarding front load washing machine jerk skidding while draining, which when considered mechanics of front load machine is a serious issue. Machine is in warranty period. Called thrice for followup of complaint, but to no avail. No technician ever called. Then escalated the issue to area manager level. Ahter escalation also called twice. Again, no response. No technician ever called me, forget visit or any assistance on the issue. Very very poor after sale service. Front load machines are not exactly as user friendly as top load models of other companies, still purchased it trusting IFB brand and with belief that even though company is not wide spread as its competitors, at least in Mumbai, after sale support is provided proper and promptly. Will never advise anyone again to purchase this. Consider poorest after sale service while making your buying decision. Was this information helpful? | |||
IFB Industries customer support has been notified about the posted complaint. Verified Support Aug 21, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Aug 26, 2020 IFB Industries Customer Care's response Dear Sir/Madam, Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance. Regards, IFB APPLIANCES | |||
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Issue is resolved now. Thank you.
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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