[Resolved]  IFB Industries — washing machine ifb senorita

Address:	Gurgaon, Haryana, 122001
Website:	Washing Machine IFB Senorita

Ticket no. [protected] dated july 12th, 2017 from gurgaon

Dear sir,

The technician came & attended the service request as above on july 12th itself and mentioned that there is a plastic pipe which needs to be replaced to stop the leakage in the washing machine. He has promised that it will be done the next day early hours i. E. 13th july by 12 noon.

He did not turn up at that time & when we had called him up at around 1.45pm on 13th, he said that he is on his way to delhi & therefore, we should contact his colleague for attending our service request.

Then we had called him up also but he had mentioned that ifb had provided him a defective part & he has rejected the same.

Since then we had called up the call centre umpteen number of times but without any success & nobody turned up from ifb as well.

Strangely, we have received a message on our mobile [protected] on july 15th 4.54 pm as follows:

"dear customer, tkt [protected] was requested for cancellation owing to
Customer will call back/inform"

This is to confirm that i have never ever cancelled any servixe request to anybody in ifb since the complain is not resolved. I have also called up the customer care many times and told them that the problem is existing. They and assured me that the supervisor mr. Ali will call back within a very short time but we never received any call back either from the service centre or mr. Ali so far.

We have a 2-year contract for the good-service of our ifb senorita washing m/c. If this is the quality of your service after so many follow ups & phone calls, i am afraid that what will you attend when we have a much bigger problem with the machine than just replacing a plastic pipe!

Best regards,

Ranendra kumar bose
[protected]