[Resolved]  IFB Industries — Washing machine installation is not completed even after 24 hours

Address:

603103

I purchased a ifb washing machine in chennai on 16th may 2017 and it was delivered on the next day. Immediately after the delivery i booked a request for installation (Ticket no : [protected]) at 12:15 pm on 17th may 2017 i was told that within 24 hours the installation will be done but till now (2:45 pm on 18th may 2017) no one from ifb called me. I called ifs customer care couple times but i'm getting only standard answer saying that they will escalate. I heard that ifb service is poor but i bought this washing machine as it was mentioned on the box that installation will be done with-in 24 hours. Ifb customer service is bad i request them to focus on customer service than focusing on selling washing liquids or wash machine covers. If i don't get the machine installed by end of the today then i'll be returning the ifb washing machine and buy some other brand as i have good relationship with the dealer.