[Resolved] IFB Industries — Washing machine issue

Chnvjy

from Delhi, Delhi

Address:	122001
Website:	Consumercomplaints

My ifb serena washing machine is under amc (307449 dated-22/11/15). Machine is not working from last week so made a complaint and got the complaint number which is: 17639761.

Engineer visited and said he will come with parts on next day and not came.

Today i have called engineer mr. Ajay and he said he will check again and do some "jugaad" because parts not available.

I was having a very good image of ifb support but sorry to say that your support is very poor. Request you to send some senior guy to resolve my ifb issue on urgent basis.

My old age parents staying with me and since last week machine is not working. Hope you will help me and ask ifb to resolve the issue on priority

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Mar 18, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2016

IFB Industries Customer Care's response Dear Sir,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Apr 13, 2016

IFB Industries Customer Care's response Dear Yadala Venkateswarlu,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team