[Resolved] IFB Industries — washing machine issue. ifb service person took amc + service charge but issue not resolved for last 1 week after many follow up

Ahamed Moideen

Address:

23, Emmanuel Angels Arch, 560100

My IFB washing machine down for last 1 week. After multiple follow up the service person came on Dec 30 and asked to pay 590 Rs as service charge and also asked to put AMC for which I have paid 3100 Rs. After collecting the cheque he left without doing any service. My AMC got activated the next day, as I got a SMS notification. Service Ticket no. [protected]. Escalation Ticket no.[protected]. AMC EW no.60879312. model no. Señorita Aqua VX. This poor service is offered by IFB authorised Service partner. "kendra Enterprises, Bangalore". And the service is also rude. Please support to resolve this issue immediately. Thanks

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Feb 4, 2020

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES