[Resolved] IFB Industries — Washing machine loud sound | |||
I have entered an amc contract with ss enterprises arcot for two years for ifb washing m/c. From 03.03.2017 copy enclosed. While putting the contract the service engineer spoken very good sugar coated words and took away the cheque for payment. After that when we rang up to his mobile somebody will attend and tell mr sakthivel is in meeting. Every day i would call the same reply. They never bothered to reply. Finally after two months, i somehow booked a call on line for bearing noise in the machine. Vide ticket no: [protected]. After two days the same service centre called they will attend the fault. On hearing the complaint they demanded rs 3300/= for replacing the damaged bearing in the machine towards the replacing the seal. So, this is the way a complaint can be attended without seeing the fault physically on the machine. This is my first service call after amc come into force, so, i am not prepared to suffer like this for another two years. Kindly terminate my amc contract and return my amount immediately. Kandasami Was this information helpful? | |||
Jul 20, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Jun 15, 2017 IFB Industries Customer Care's response Dear Rksami, Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Jun 19, 2017 IFB Industries Customer Care's response Dear Sir, We tried to establish contact with you but unfortunately we could not get through. We are unable to find your details in our database with this number you provided. Please provide an alternate number preferably the number you were using when you purchased / registered your product. Regards IFB Customer Care | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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