[Resolved] IFB Industries — Washing Machine : Model No. Senorita VX 6 Kg , serialno. 022788.

[Resolved] IFB Industries — Washing Machine : Model No. Senorita VX 6 Kg , serialno. 022788.

N nksoniauwa from Mumbai, Maharashtra Aug 18, 2021 Aug 27, 2021 This thread was updated on Aug 27, 2021

I am one of your customer like the IFB products .I am using IFB washing machine since 2014, that was working perfectly till today. In last month(16/6/2021)your franchise service engineer serviced the washing machine ( Area MansaroverJaipur Mr Kuldeep Bairwa [protected]). After servicing washing machine is vibrating & making loud noise at the end of spin cycle. I am upset after this service by the untrained engineer . This my concern about your bad service . Pl depute trained service engineer to check what happen after service. At present i have stopped using washing Machine. VERY POOR SERVICE NO RESPONSE, SEE COMMUNICATION IN TRAIL MAIL. Complaint no. [protected] [protected] [protected] CB[protected] NK Soni [protected] Share quailty head mail id Was this information helpful? No (0) Yes (0)
Sep 29, 2021 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Aug 18, 2021 Updated by nksoniauwa On Thu, 12 Aug 2021 at 22:09, IFB Customer Service <[protected]@ifbglobal.com> wrote: Dear Mr.soni, Greetings of the day! Thank you so much for taking the time to write us. We value your trust and will do our best to continue to give you the kind of service you expect. We apologize for the inconvenience caused to you by the IFB product you are using. With reference to your email regarding the complaint of your IFB machine, we would like to inform you that we have forwarded your concern to the branch. They will look into this matter and resolve your issue at the earliest. Kindly allow us some time we do the needful. You will shortly receive a call back from our nearest service centre to address the issue. Inconvenience is deeply regretted. We appreciate your cooperation in this regard. For any further queries, you can write us back at [protected]@ifbglobal.com We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ Alternatively, you can also register your request with us by downloading the My IFB App on your mobile for a quick response. Best Regards, Md.roshan IFB Customer Support Team About Kitchen Laundry LivingEssentials -additivesIndustrial NO Response at all ...????? Verified Support Aug 19, 2021 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience. Regards, IFB APPLIANCES Verified Support Aug 21, 2021 IFB Industries Customer Care's response Dear Sir/Madam, Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you. Regards, IFB APPLIANCES Aug 23, 2021 Updated by nksoniauwa Good Morning ! Your service engineer visited on 20th Aug, 2021, He has replace shock absorber. After replacement of shock absorber another problem arised. Now new problem is water remain in the drum( Full with water and contiguously over flow). Information given to your engineer but problem was it is. He is asking me to visit again. Pl look in to the skill issue. Thank you NK Soni [protected] Verified Support Aug 25, 2021 IFB Industries Customer Care's response Dear Sir/Madam, We're already sorting this out for you and will get back to you with an update on this as soon as possible. Regards, IFB APPLIANCES Verified Support Aug 27, 2021 IFB Industries Customer Care's response Dear Sir/Madam, We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/[protected] . Regards, IFB APPLIANCES
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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 19, 2021

Verified Support

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers[protected]/[protected]

Regards
IFB APPLIANCES

IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 21, 2021

Verified Support

Dear Sir/Madam,

Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES