[Resolved] IFB Industries — washing machine - motherboard issue

saisud2

Address:

Hyderabad

Hi,

I have bought ifb washing machine few months back and had some display issue. So, contacted the technician and was informed that there is a motherboard issue because of rat bite. I am not sure if the above told reason is completely true. Also, i was willing to pay the money for the mother board which is around 4500/-. It's been like 20 days since they have ordered the motherboard but still there is no proper response form them.

Thanks,
Sudhir

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Sep 1, 2020

Complaint marked as Resolved

It took about 23 days for the issue to get resolved. No complaints with technicians but definitely would look to see IFB focussing on manufacturing or logistcis department. Since, a spare part to be delivered takes usually 8 days but this time it took 23 days. Thanks, Sudhir

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES

Verified Support

Sep 01, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We hope your issue is resolved. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB Appliances