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[Resolved]  IFB Industries — washing machine - motherboard issue

Hi,

I have bought ifb washing machine few months back and had some display issue. So, contacted the technician and was informed that there is a motherboard issue because of rat bite. I am not sure if the above told reason is completely true. Also, i was willing to pay the money for the mother board which is around 4500/-. It's been like 20 days since they have ordered the motherboard but still there is no proper response form them.

Thanks,
Sudhir
washing machine - motherboard issue
washing machine - motherboard issue
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Sep 1, 2020
Complaint marked as Resolved 
It took about 23 days for the issue to get resolved. No complaints with technicians but definitely would look to see IFB focussing on manufacturing or logistcis department. Since, a spare part to be delivered takes usually 8 days but this time it took 23 days. Thanks, Sudhir
Aug 29, 2020

Complaint Status

IFB Industries customer support has been notified about the posted complaint.
Verified Support
Sep 01, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES
Verified Support
Sep 01, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

We hope your issue is resolved. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB Appliances
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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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