[Resolved] IFB Industries — washing machine motherboard replacement

AshokMuthusamy

Address:

637017

Our ifb washing machine senorita aqua vx 6kg wasn't working. E reached out to the ifb service center near my place and they sent a technician to check the issue. A technician visited, checked the machine and told us that motherboard has become faulty and needs to be replaced. We asked him to replace and the next day he came to replace the motherboard. When the technician visited he just brought an unpacked motherboard. When we asked about why didn't be bring the board with proper company packing, he said this is how the dealer gave us. How do we believe that it is an original ifb motherboard? How do we believe that it's a new motherboard? How do we check the mrp of the product when the product packaging is not available? Why aren't they unpacking the product in front of the customer? How do we validate the price quoted by the technician? The technician also took back the old motherboard - why do they do that?

Was this information helpful?

No (0)

Yes (0)

Aug 8, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Oct 01, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue is resolved and you are satisfied. Please write back to us for any further assistance or feedback on our Email : [protected]@ifbglobal.com .We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.

Regards,
IFB APPLIANCES