[Resolved]  IFB Industries — Washing machine motor problem

Address:Karur, Tamil Nadu
Website:www.ifbappliances.com

Date: 28.04.2016

Sir,

I have purchased ifb washing machine (Model: admiral 8012w id no: 3610444) last five years back. It was running good but just one month back there was a problem in the motor. We have located the machine in tracon export services pvt. Ltd, 56, swaminathapuram, 3rd cross, karur district, tamil nadu. I am contacting the following persons every day, more than the past 18 days. One person of mr. Vijay has come 15 days back and told that we will replace the motor within a week time. So far no one has come and attend the complaint. Further in this connection i am contacting the following persons daily.

Mr. Suresh - manager ifb service centre, karur, tamil nadu - cell no.[protected]
Mr. Arun - cell no.[protected].

Further i am contacting over land line phone also bearing no.[protected]. But either one ms. Asha (Or) ms. Priya attended the phone. But no fruit full result has come.

Kindly advise the concerned to attend the complaint immediately.

Thank you.

My address:

S. Vijaya,
56, swaminatha puram,
3rd cross,
Karur district. Tamil nadu.
Mob no: [protected]
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Mar 16, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2016
IFB Industries Customer Care's response
Dear Vijaya,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
May 03, 2016
IFB Industries Customer Care's response
Dear Vijaya,

Hope your issue has been resolved. In case you require further assistance, you can contact us on:
BSNL & MTNL subscribers:[protected]
Other subscribers:[protected]
Email id: [protected]@ifbglobal.com
We assure you our best services.

Regards,
IFB Team
Complaint comments 

Comments

We have bought a amc for service. But the service is very poor. The service center executives are not concerned on closing the requests. We have to follow up. They do not have sufficient parts in stock as well which further delays in servicing.
IFB Industries Customer Care's response, Apr 29, 2016
Verified Support
Dear Selva Rani,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [email protected] along with your contact details and we will help resolve your issue.

IFB Team

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