[Resolved]  IFB Industries — Washing machine new body not supplied so far

Address:	East Godavari, Andhra Pradesh, 533005
Website:	www.consumercomplaints.in

I have purchased a washing machine Model AW60-8061 on 24.03.2012, till than I have been suffering a lot of problems with the IFB washing machine. I have paid AMC amount for the same. If i lodged any complaint against the washing machine, the service boy attending after 6 or 7 days, & they are giving bad service to customers. on 26.08.2018 I have paid an amount of 2, 155//- to IFB for AMC for the period of 10.10.2015 to 09.10.2016, after collecting the AMC amount the service boy said to me that, the machine was full of rust in inside of the body, ( then he hit with his hammer ) hence replace the body with new one OR go for tinkering, OR sold the washing machine for Rs. 500/- to him. I surprised about his advise. after that every 7 to 8 days some persons are coming to my home and asked me- are you sold your washing machine for Rs. 500/- ? OR if you want new body, we will arrange second hand body for 3, 500/-. The IFB employees also said that the parts and body is not available to the model, hence, they will arrange second hand parts to us. They purchased the same model machine for 500/- and they sold the parts for nearly 10, 000/- to customers., with out complaint and/or asking any body how they came to my home, I seriously warned them to dont come again. On 23.01.2016 I booked a new body for my washing machine, then the service centre / employees said that they will arrange the new body with in20 days, but so far they are not arranged the same to me. I telephoned to them many many times (several ) but they are not respond to my calls, two days back again I enquired about the same, then surprisingly they said that, my new body order was cancelled and cut off my phone, I redialed for more information, but they can not lift my call. I cannot understand on what basis they cancelled my order with out intimation to me. And on 04.03.2016 I lodged a complaint against - water was not flow properly in to washing machine, but so far nobody attending the complaint. Hence, I felt that I F B is the most worst company and worst service. So please don’t purchase the I F B company washing machine.