[Resolved]  IFB Industries — Washing machine not being repaired, compliant[protected] registered on 30 march 2016

Address:

Gurgaon, Haryana, 122002

We had filled a compliant on 30 march 2016 regarding huge noise being caused by our ifb washing machine (Compliant number:[protected]. Since then we have been chasing up the call center as well as the local service center in gurgaon but they keep on delaying the compliant saying the concerned person will contact us in 2 hrs. Same response is received every time we call them and till date neither has anyone visited nor called for resolving the issue. Infact we have been calling them up on a daily basis and reminding them about the pending complaint but they keep on delaying the matter.

Hereby request the forum to please escalate the issue with the ifb industries and seek an immediate resolution on this.

This is not the first time this has been happening, the product purchased has been facing various problems like noise issue, timer not working, ball bearing issue, socket issue (Pcb), etc since we bought it. Every time we have to face the pathetic after sales service procedure of ifb industries and gurgaon service center.

Also, please share this pathetic after sale service experience on social media with other existing/ future consumers who should be aware of the pathetic response/ product of ifb industries.