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IFB Industries — washing machine not working

For past 3months i have been registering complain in the customer care but all in vain. Every time they are promising that a supervisor will contact to assigned service engineer but not a single call. An ifb employee of kolkata named sujoy chakraborti called himself during lockdown and promised me that once lockdown get lifted they will surely assist me now that guy is not picking up phone. My washing machine is still under warranty period that is why i cnnt call anyone from outside. It has now become part of my life to call in helpline and listen to their bunch of lies everyday. I didnt think i would have such a pathetic experience with ifb

Complaint Status


[Jun 29, 2020] IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response Jul 01, 2020
Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES
Verified Support
IFB Industries Customer Care's response Jul 09, 2020
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES
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    code
    Customer satisfaction rating
    69%
    Complaints
    5532
    Pending
    67
    Resolved
    3781
    phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    location
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107