[Resolved] IFB Industries — Washing machine not working past 2 months - still no reply

Someswaran Krishnan

from Pune, Maharashtra

Address:	Chennai, Tamil Nadu, 600045
Website:	www.ifbindustries.com

I am customer of IFB Washing Machine. I have registered a old complaint No: [protected] on 18th dec 2015 & new complaint no: [protected] (washing machine model: IFB Senator Front LOAD 6 Kg) and it is not under warranty.
After several follow-ups, finally the IFB service man came and check the machine problems, they told us to replace the main motor and some few spares and the cost would be around Rs. 8050/-. The same amount Rs.8050/- paid on 10th jan 2016 for the spares replacement. But the problem not resolved, again we have registered complaint, but they not ready attend the problem. We tried to contact manager and service man but irresponsible answer from them, even they are asking & shouting us " why you are calling".
when ever we call to toll free number they open new complaint number and they closed old complaint number. Finally, the service man came after several follow-ups and mails. Again, they told us to replace some spares but they are not giving us the confirmation for the problem rectification.

1) IFB office- VISHAKA ENTERPRISES
Location: #11, Venkatasamy Street, Selaiyur, Chennai-600073.
2) Manager No: [protected], Name: Karuppannan
3) IFB Service man No: [protected], Name: Vignesh

I told them to refund the paid money for the spares OR resolve the problem. But they are not at all listen and not ready to attend the problem. They forced us to take AMC for this machine for the problem rectification.
I thought IFB is world no:1 company for washing machines, but very worst service .I don’t know why the people expecting world no:1 with worst service, you people don’t know and not able to identify the problems.
We are following with this service centre more than 2 months. But the problem not resolved.
Kindly look into this issue and resolve the problems.

Regards,
Someswaran.K - Mobile no: [protected] & [protected]
Complaint no: old no: [protected] & new no: [protected]
Customer Id: 3837415

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Mar 23, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2016

IFB Industries Customer Care's response Dear Someswaran Krishnan,

We regret the inconvenience caused to you. However, to fix your machine and make it operational we need to replace spare part for which we have already given you the estimation for repairs. Charges as per our regular pricing would be applicable. Do let us know when you would like us to fix your machine and we would be more than happy to help.

Once again, we regret the inconvenience caused and assuring you our best services.

IFB Team