[Resolved]  IFB Industries — Washing machine not working since more than two weeks, it is under AMC

Dear Team,

We are using IFB washing machine since 4 and half years. There is a trouble in washing machine board. When power is on, there is no indication in washing machine board.

We have raised a complaint on this issue around 2 weeks back, technician has checked it and told that it is not working because rain water has entered in board, .

Washing machine is covered with IFB cover which was sold by IFB agent recently. Then we are not sure how rain water enters inside board.
As it is covered with polythene cover, board has insulation coating how can rain water enter the board.
As water keeps rotating inside washing machine, there can be some moisture on board. Washing machine design water should not enter into the board. Buttons are also not in good condition, which are part of warranty.
As per AMC, under warranty all washing machine parts including rubber and plastic are covered

We have raised complaint twice on call with IFB customer care. Technician is repeating the same thing to buy the washing machine board worth 4.5 K rupees

Please replace the board as washing machine is under warranty.
It seems washing machine board buttons are delicate. We request you to provide good service to continue using the IFB washing machine.