[Resolved] IFB Industries — washing machine - related. | |||
I have purchased ifb top load washing machine in mar 2016. They gave 2 years warranty period ie up to mar 2018.in the above period, nobody called from ifb for free servicing. My self two times tried to contact customer care, i could not get the call. Then meantime my busy work schedule i forgot to call them again. Recently i have booked complaint (Ie after the warranty period) for general servicing of the machine. I requested ifb since you have not done the free servicing of my washing machine for the past two years, this service should be done on free of cost. But they didn't agree. Further, they have sent the service personnel for servicing. They came and took only 15 minutes and charged 840 rupees without replacing any parts (2 nos drum washing powder only used). I argued with the service personnel just spending 15 minutes and getting rs 840 is like a cheating. He didn't agree and replied that they cant do anything on that. Further, i have communicated to customer care also, they also replied that the same manner and replied that in warranty period you have not contacted ie is your mistake like that they replied. I fed up with ifb. Kindly suggest me, how to contact consumer court for remedial action. Was this information helpful? | |||
Jul 6, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Jun 04, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Jun 05, 2018 IFB Industries Customer Care's response Dear Sir/Madam, Our technician has ractified the issue. As per company policy you have to pay for service charges as machine is not in warranty. Do write us back incase any further assistance. Regards, IFB Appliances | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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