[Resolved]  IFB Industries — Washing machine repair cannot be done by IFB service engineers

Hello Sir/Madam,

We reported an issue in our washing machine on 19th March 2021 and IFB customer care arranged for the service engineer to visit and check the problem.
The service engineer visited and checked the problem on 19th March 2021.
They told the door lock is damaged and they do not have parts available in the market for products out of warranty and so the problem cannot be fixed. Instead they suggested us to go for a replacement as the model is very old and they cannot fix the problem for such outdated machines. They charged INR 590/- as the service charge.

Later I got contact number from my friend who fixed his home washing machine. That 3rd party service engineer asked to send the picture of my washing machine door. He came home on 20th March 2021 and changed the door lock. This fixed the problem and the machine is working now.

It is very disgusting to see that 3rd party person could fix the problem that IFB customer service engineer could not and they charged INR 590/- to just visit and check the issue but not fix the problem.

Earlier in Dec 2019 as well we did not get support from IFB for the problem in our washing machine. We BB tried more than 15 to 20 times but no one visited and kept saying the BB model is no outdated and they cannot fix the problem and we have to unnecessarily pay 590/- as busting charges. Whilst we requested them we are ready to pay but we want them to come and check before they can say the problem cannot be fixed. They did not come to check although we requested technical team to visit and check. Agter few days my husband checked and found the drum hook was loose and it dropped down. So he flexed the drum and it started working again.

My question is why IFB service engineers resist to check and fix the BB problem while others can fix it. Is it the inefficiency of your service engineers or your marketing strategy to force the customers to buy BB new BB models?

Regards,
Lilly