[Resolved] IFB Industries — washing machine repair issue not resolved since 11/oct./2017 | |||
I have ELENA VX 6 Kg 600 RPM washing machine & staying at Chennai. I had registered with IFB Customer care cell on 11/Oct./2017 stating machine timer not working, and maintenance person from HI AIRTECH Chennai-600101 visited my house on 13/Oct./2017 and took the timer for service. On 16/Oct/2017 returned with serviced timer & claimed has completed the work after 5 hrs at night 10:30 PM. Maintenance person was very junior, working with manuals in phone, no experience. He claimed iti s working well & assured to test next day. ( Job No. CB9000627 Dated 16/10/2017) He took the service charge 3850 Rs. Next day on 17/Oct./2017 morning we tested the machine & it is still not working, the water overflows from machine at the start of washing itself. we immediately called maintenance person, he is still not reporting & dodging saying personal reasons. The company phone [protected] nobody attends. We have again registered complaint stating poor work of HI AIRTECH company with IFB Customer care complaints cell - toll free number on 19/Oct/2017. Request IFB to resolve this washing machine issue immediately & take necessary action for negligence against HI AIRTECH - Chennai 600 101. Was this information helpful? | |||
Nov 29, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Oct 21, 2017 IFB Industries Customer Care's response Dear Sir/Madam, We unable to find your details from [protected] number. Please provide the registered complaint number or contact number so that we can further assist you. Regards, IFB APPLIANCES | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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The registered phone no. is [protected]. We registered our request to repair the washing machine IFB service centre in Chennai as detailed in below website:
IFB Service Center, Customer care in Chennai
customercarechennai.com/ifb.php
Toll Free: [protected] best IFB Service Center and customer care in Chennai.
The service center sent technician from HI AIRTECH Chennai, he first said he will service timer & charged Rs. 3850/-, but after service the machine is working, water is overflowing at first step. Refer to attached bill also in this regard. I would like to know how IFB service center is sending such inexperienced technicians from your service dealers ?? Please request you to this complaint seriously & help the customers.
Regards,
R.N.Kumar
Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES