[Resolved] IFB Industries — washing machine senator front load washing machine complaint not resolved

Sureshyukti

from Chandigarh, Chandigarh

Address:

147001

I am suresh goel from patiala, punjab. I had lodged a complaint regarding the ifb washing machine 28.08.2018 against ticket number [protected] which stands unresolved till date (15.09.2018). On 30.08.2018 balkrishan, a techniacian from ifb local service centre visited my place to check the machine and quoted that the part has to be replaced which would arrive within a week. 7 days after the visit i had contacted the customer care centre and they provided with the contact of mr. Harjeet singh (Area manager) from ludhiana but i didn't get a satisfactory response from his side too and after repeated reminders to the service centre, customer care centre, supervisor and the area manager i was been assured that my complaint would be resolved within a day or two and i would receive a call from some senior authority regarding my complaint but no one cared stand by their responsibility. The company has very poor services for the articles sold.

Was this information helpful?

No (0)

Yes (0)

Oct 30, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Sep 15, 2018

Updated by Sureshyukti I am Suresh Goel from Patiala, Punjab. I had lodged a complaint regarding the IFB Washing machine 28.08.2018 against ticket number [protected] which stands unresolved till date(15.09.2018). On 30.08.2018 Balkrishan, a techniacian from IFB local service centre visited my place to check the machine and quoted that the part has to be replaced which would arrive within a week. 7 days after the visit I had contacted the customer care centre and they provided with the contact of Mr. Harjeet singh (Area manager) from Ludhiana but I didn't get a satisfactory response from his side too and after repeated reminders to the service centre, customer care centre, supervisor and the area manager I was been assured that my complaint would be resolved within a day or two and I would receive a call from some senior authority regarding my complaint but no one cared stand by their responsibility. The company has very poor Services for the articles sold

Verified Support

Sep 28, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Related IFB Industries reviews

View all 6869 IFB Industries Reviews

Comments

peddavada

My adress
Kondareddy Vijayamma
10.49.61,
Katcheerimetts
Kavali
Nellore district
Andrapradesh.
Cell No :[protected]

Machine is not runnig was stopped.

IFB Industries Customer Care's response, Sep 28, 2018

Verified Support

Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [email protected] incase any further assistance.

Regards,
IFB APPLIANCES

IFB Industries Customer Care's response, Sep 28, 2018

Verified Support

Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

IFB Industries Customer Care's response, Sep 29, 2018

Verified Support

Dear sir/Madm,

We tried to call on 7995157083 but unable to reach. Please provide your alternate number so that we can assist you.

Regards,
IFB Appliances