IFB Industries — washing machine sensor not working to start | |||
Washing machine model (Front door) - ifb elite aqua sx 7kg - 1200 rpm For a small problem (Sensor) technician is asking to change the mother board. In the board every button is working except the start button. I rejected the board replacement because, the only problem is start button not working. I discussed this problem with the local technicians. They told, no need to replace the mother board and this can be done by changing the pcu on mother board. Ifb technicians and ifb customer support are insisting that changing the mother board is mandatory. Even local technicians are providing service with low cost but your company technicians are charging heavily for a small work. Was this information helpful? | |||
IFB Industries customer support has been notified about the posted complaint. Verified Support Aug 12, 2019 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Aug 13, 2019 IFB Industries Customer Care's response Dear Sir/Madam, We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your product. Kindly let us know if you would like us to repair your machine and we would be glad to assist . Regards, IFB Appliances | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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He confirmed that, "as per company norms, we won't repair the machine, we have to replace the total board even if the problem is in one part of the board".
After the call, I got a doubt- why don't you disclose these type of norms before purchasing the machine..?
Can you show your company norms which say -- "we won't repair the small problems, you have to replace the entire part".
I haven't seen anywhere these types of conditions- if a small problem occurs, we have to replace the total.
And he is arguing like, if any local technician repairs the machine and later if the machine will get short circuit, then who is responsible, so we are replacing the total part.
I don't understand why you are unable to repair the small problems, while normal technicians are able to repair.
Moreover, the Regional manager is insisting me-- "you have to take AMC, then these types of problems will be
covered under warranty"; IFB technicians already told me that these problems will not be covered in warranty because, parts of the machine which we are able to touch won't be covered under the AMC policy.