[Resolved] IFB Industries — Washing machine service

[Resolved] IFB Industries — Washing machine service

J jameelsid.mj Jan 19, 2022 Jan 22, 2022 This thread was updated on Jan 22, 2022

My IFB product is a top load washing machine, it is under warranty. The complaint is that spin is not working. I have done multiple calls to the customer care for the last one month, only once an engineer visited and said he would come back when the part is available. There is no response after that. We get sms confirmation on service requests but none visit the home for service. They call to know if the machine is under warranty and after knowing that it is covered, there is no further response. Was this information helpful? No (0) Yes (0)
Jan 21, 2022 Complaint marked as Resolved I came to know that I was following wrong instructions to reach the customer care and was misguided. IFB responded my complaint, clarified the process and sent an Engineer in a day. Hope they will fix my issue, Thank you so much IFB for the quick response. IFB Industries customer support has been notified about the posted complaint. Verified Support Jan 21, 2022 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience. Regards, IFB APPLIANCES Verified Support Jan 22, 2022 IFB Industries Customer Care's response Dear Sir/Madam, Glad to know that your issue has been resolved and you are satisfied. Moreover, we would request you to please reach out to us at the“Chat with us” link is available on our website https://www.ifbappliances.com, for quick reference the link is https://cb.ifbsupport.com. Furthermore, you can also call us on [protected] and [protected] or write to us at [protected]@ifbglobal.com for any assistance. Regards, IFB APPLIANCES
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