[Resolved] IFB Industries — washing machine service charge was collected but service not provided | |||
I had to move from one location to another and I paid 6oo Rs for locking and unlocking the tumbler. Connection and disconnection. The service guys happily collected the charge for both the services and now when i am calling for re installation they are not showing up. IFB customer care gives me various numbers of local co-ordinator and they keep telling me this is not my area. I have made atleast 20 calls back and forth. Escalated to Mr Shakti from their escalation department but it was of no use. IFB should either come and re-install the machine or refund my money because it is causing inconvenience to my family, not having the machine installed. Was this information helpful? | |||
Mar 10, 2019 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Feb 06, 2019 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES | |||
 2 Comments | |||
Comments
Please refer all my earlier emails. Not good to repeat the things again and again as your services are failing again and again.
IFB is a good and great brand. I don't understand as to why you people want to spoil it.
I am not getting my emails replied.
Please explain a senior person who attended after good five days did not locate the problem but whereas the second person who attended after good seven days did locate in a minute and was to arrange to replace the motor.
Today is 8th July, my problem is as it is.
May I spread the issue all over the country and at international level?
IFB is a good and great brand. I don't understand as to why you people want to spoil it.
I am not getting my emails replied.
Please explain a senior person who attended after good five days did not locate the problem but whereas the second person who attended after good seven days did locate in a minute and was to arrange to replace the motor.
Today is 8th July, my problem is as it is.
May I spread the issue all over the country and at international level?
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Regards,
IFB APPLIANCES