[Resolved]  IFB Industries — washing machine service delay

Address:

560103

We had purchased ifb washing machine model elite vx few years back. The service for ifb washing machine is really pathetic. We had purchased annual maintenance contract (Amc) for rs: 3292 with contract number amc/ew no[protected]. We had door lock problem and raised complaint on nov 17'th.in the last 40 days, technical turned up only once and did partial repair which never worked. The complaint number is [protected]. We had called atleast 20 times to customer care with very no response to them. We had called bangalore service manager and karnataka service manager chandrakanth with no help. Each day we get response of that technical would visit that day. This has been very poor and pathetic service. I feel as ifb company itself is giving very bad service for washing machine. They always have problem with parts and never do service intime. It has been 40 days and there is no fix to problem. They never tell the truth.