[Resolved]  IFB Industries — washing machine service ifb serena

Nov 05, 2018

Updated by trishla P Complain yet not solved I am not satisfied with the service I need proper help from service Center for the machine which am not getting.

Dec 30, 2018

Updated by trishla P Complain has not yet solved.

Jan 31, 2019

Updated by trishla P Still the machine is facing the problems and I have been trying contacting to the people but my complaint has not taken seriously.
The person came to fix the machine and did nothing But he did explain that the machine needs proper servicing and it has big damage. The machine worked within few days it stopped again in the month of December 21, 2018 I made a complaint with complain number [protected]. No one addressed it, I called many a times to the service Center Jaunpur and Lucknow. I called Rohit many times but he did not pick up the call and Mamta from Lucknow on office no. But the phone is always in engage mode.
My machine is in insurance and yet not expired is this the reason they are not giving proper service also I want urgent reply to my no. [protected], [protected].
The IFB service seems to me is worst till now. I hope they will help me with this as there service Center are not working properly.

Jul 31, 2019

Updated by trishla P I have recently made a complaint regarding some problem faced. I found ifb has pathetic test. Few days after the person checked it machine got destroyd again. My mother filed a complaint regarding same problem that is machine is not working properly. After that also she hadn’t received service. Right now she has been given with all the nearby service centre but none of them properly listens to the query. They did register the complaint but even after 1 month she hasn’t got any service. The washing machine is under insurance so whatever the parts are destroyed or not working properly the service Center must come and change it on a call but there again mother and father got tired of complaining again n again. They have tried recheck and recheaing all service centres but none of them gave service. The nearest centres were in Jaunpur Lucknow Varanasi And I have also reached to the customer care executive in Goa regarding every issue. If they cannot facilitate there customer they should give up but stop looting there consumers. My mother is working woman she has lacs of work on her and in between she has to take care of this issue which is crossing its level.
Whenever I write down on consumer forum they send a person within a week. Also they just connect one pulley and adjust it with spare cloth. The engineer who came last tym to check he told that there is one part which is not working properly. I asked them to send it but till now it is not even change.
When my mother told that it is recycled product not a new due to which it is not working properly. I asked them to change it but they didn’t change it.
When my machine is in insurance it has complete ryt of getting renewed which ever part is destroyed. My prayer is to do all changes my machine needs and stop giving stupid crap reasons to response and not make machine perfect.

Aug 03, 2019

Updated by trishla P Haven’t receive any reply from ifb. Niether call.

Sep 14, 2019

Updated by trishla P IFB being pathetic and very low in service.

Nov 26, 2019

Updated by trishla P There is a service centre in my city. the person took the machine for service but after it came back there was no such difference. The service of IFB is very poor even after having a service centre in the very same city.