[Resolved]  IFB Industries — washing machine service issue in pune

Address:

411041

I raised the complaint on 29th december for my washing machine which is under warranty, the engineer visited my place on 2nd and diagnosed that spring of my machine has been damaged. He said he will do it on 3rd but no reply for couple of days when i called pune office they said they don't have it & need to get it from warehouse in wagholi, pune and will take another couple of days, to my surprise no response for couple of days when i called them back i got very rude response saying that it is not available in pune & need to procure it from goa and not sure when it will come. I then somehow got the number of wagholi office where the i got same kind of cold response, after lot of chasing & request they got it arrange on 9th jan, finally when engineer came to repair he discover some internal pipe is leakage. He said he will get it on 10th but since there was no response from him, i called him but he did not picked-up the phone, when i called pune office i got same rude response saying it will take 3-4 days further to get the pipe and the person kept the phone on side. I have not seen such a pathetic customer service from reputed company like ifb. We go for brand by paying premium, it is very disappointing to see such post sales service from company & their appointed vendor. There is no basic discipline on how one should speak to customer who is at distress & facing inconvenience. Also not sure why there is no stock of basic parts in warehouse when they are catering to such big market like pune. Hats off to such unprofessional company