[Resolved]  IFB Industries — Washing machine service not satisfactory

Address:

9, Sekkadi lane. East Andar Street, Trichy, Tamilnadu-620002

I have paid AMC in January 2020. I had the drum problem in my washing machine and I called the service center on 9th July 2020. The customer service technician came on 16th July 2020, he removed the washing machine front, top, and rear cover for replacing the drum with a new one. After that, the service technician had broken the coin port filter while removing it from the washing machine and demanded money Rs. 250/- for replacing it with the new filter.
I told him that the filter was broken by you, so you are responsible for it. The service technician challenged me that he knows how to collect the money from me; he fixed the wrong type of filter and asked me to start the machine for washing on the next day. I turned on the washing machine on[protected] morning time and observed that a lot of water leakage from the coin filter which he changed and the loose connection is noticed in the switch panel. Immediately, I had complained to the service center once again, the service technician came again and he did not solve the problems and told that he fitted the wrong type filter, demanded money for the correct filter, and then he challenged me to make a complaint to IFB.
Now my washing machine is not working, showing error and much water leakage. I am unhappy with the IFB authorized service agent. Kindly arrange a skilled service technician to attend the repair work as soon as possible. We could not able to wash our clothes for the past two weeks. Unexpected customer service from IFB. Hoping to receive a good service from IFB.