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Sir
This is to complaint about the Chennai based dealer smart care services, i raised a complaint to change the magic tap adapter which got damaged, the person came here and operated the machine without load and mentioned few others issues like drum to be change, front rubber to be changed etc etc, i told them only there is absoluting no other problem we are facing and the only issue was water leaking from tap end i.e magic tap adaptor to be changed. He did some thing and removed all connections and told me to take the AMC, i agreed and paid the AMC charges also 2 weeks back. He mentioned that he will change the drum which had no issues and also the front rubber and took cash for AMC and he also told he will be additionaly charging 3500 for the front rubber, till date no one has turned up even after several followup.
I am surprised on this rubber cost as well.
I request you to evaluate the dealer whether he is doing justice to your company otherwise the name of IFB will be get spoiled. I am cc this mail to your CEO as well as he is my customer at my Hotel where I am working.
Now we are without any services and waiting for the mercy of the Chennai dealer smart care services and the name does not suit them for sure.
This is to complaint about the Chennai based dealer smart care services, i raised a complaint to change the magic tap adapter which got damaged, the person came here and operated the machine without load and mentioned few others issues like drum to be change, front rubber to be changed etc etc, i told them only there is absoluting no other problem we are facing and the only issue was water leaking from tap end i.e magic tap adaptor to be changed. He did some thing and removed all connections and told me to take the AMC, i agreed and paid the AMC charges also 2 weeks back. He mentioned that he will change the drum which had no issues and also the front rubber and took cash for AMC and he also told he will be additionaly charging 3500 for the front rubber, till date no one has turned up even after several followup.
I am surprised on this rubber cost as well.
I request you to evaluate the dealer whether he is doing justice to your company otherwise the name of IFB will be get spoiled. I am cc this mail to your CEO as well as he is my customer at my Hotel where I am working.
Now we are without any services and waiting for the mercy of the Chennai dealer smart care services and the name does not suit them for sure.
Dear Rajesh,
Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.
Regards
IFB APPLIANCES
Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.
Regards
IFB APPLIANCES
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This is to complaint about the Chennai based dealer smart care services, i raised a complaint to change the magic tap adapter which got damaged, the person came here and operated the machine without load and mentioned few others issues like drum to be change, front rubber to be changed etc etc, i told them only there is absoluting no other problem we are facing and the only issue was water leaking from tap end i.e magic tap adaptor to be changed. He did some thing and removed all connections and told me to take the AMC, i agreed and paid the AMC charges also 2 weeks back. He mentioned that he will change the drum which had no issues and also the front rubber and took cash for AMC and he also told he will be additionaly charging 3500 for the front rubber, till date no one has turned up even after several followup.
I am surprised on this rubber cost as well.
I request you to evaluate the dealer whether he is doing justice to your company otherwise the name of IFB will be get spoiled. I am cc this mail to your CEO as well as he is my customer at my Hotel where I am working.
Now we are without any services and waiting for the mercy of the Chennai dealer smart care services and the name does not suit them for sure.