IFB Industries — washing machine top load (chord)

 
2 Reviews
 Nitin Passi on Jun 23, 2018
Ticket no [protected]

Hav already told engineer and customer care center that my electrical cord of washing machine is faulty, but engineer visit my residence without cord and told me that there is fault in wire and charge rs 590 for service which i know

The worst part he is not able to replace the wire for last 8 days on the pretext that part not avbl, which i think my local electrician can do in 10 mins

How a company can charge rs 900 bucks approx for replacing the cord and yet nt able to ensure customer bsatisfaction

Pathetic service leve

Complaint Status


[Jun 23, 2018] IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response, Jun 25, 2018
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
IFB Industries Customer Care's response, Jun 25, 2018
Dear Sir/Madam,

We apologies for the delay in service. Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

Front door glass was broken but no response from the employer, proddatur (M), kadapa( dt).
IFB Industries Customer Care's response, Jun 28, 2018
Verified Support

Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternalely you can write on customerservice@ifbglobal.com incase any further assistance.

Regards,
IFB APPLIANCES

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    Customer satisfaction rating
    67%
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    phone
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    IFB Industries - washing machine top load (chord)