[Resolved]  IFB Industries — Washing Machine unresolved complaint

Address:

Salem, Tamil Nadu

I have placed a service request no.[protected] ON 27/09. The request was for re-installation of my washing machine. I have AMC for the machine. When I got the machined packed at my origin place (Trichy, Tamil Nadu), I was told that an amount of Rs.590/- had to be paid there and that I do not need to pay anything more at the destination place for re-installation (Salem, Tamil Nadu). However, your local service company at Salem (Ohm Engineering) called me promptly and demanded for Rs.590/- for re-installation. When I explained to them that it is not required to be paid, they simply re-scheduled my complaint without my request and the same is pending despite my repeated follow up.

I made frantic calls to your customer service center, who repeatedly assured to “help”. But nothing has happened till now. In fact, Ohm Engineering called me subsequently yesterday and made it clear that they will not do the re-installation without payment of Rs.590/.

I wonder, whether IFB has any control over its service partners.

I am suffering for the past more than 4 days as it was dismantled at Trichy Saturday and is yet to be made operational by IFB here.

I hope you would intervene immediately so that I am not put to further hardship. Don’t make me regret for my decision for having gone for IFB.