[Resolved] IFB Industries — Washing machine water leakage. C i d - 1092567

Ramkrishna Basu

from Kolkata, West Bengal

Address:

700054

As stleakage of water in huge quantity. Complain filed few days back. matter not resolved. One inexperienced person appeared on 3/12/15, tried to do something on opening the top of the machine. what he did, not known to me. But for his wrong doing, first washing is not being done now. water leakage not repaired. when filed complain on this matter on 4/12/15, it was advised that an engineer will come to my residence and do the job on emergency basis. But none appeared. One SMS sent today that complain is closed. How and why. My Cust I.D.1092567 and my Mob.no.[protected] and [protected]. R.K.Basu 63, Dhandevi Khanna Rd.Kol-54. Pl take it as complain and send your technical man .on urgent basis.. my email id: rkb.[protected]@hotmail.com

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Mar 19, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2015

IFB Industries Customer Care's response Dear Ramkrishna,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Dec 09, 2015

IFB Industries Customer Care's response Dear Ramkrishna,

As discussed with you by our branch kindly let us know when you would like to go for an exchange, so that we can guide you on the same.

Alternatively you can visit our website http://www.ifbappliances.com/exchange.html for more details.

IFB Team.