[Resolved]  IFB Industries — Wasing machine AMC service

Address:600020

My washing machine became out of order on[protected] and complaint was made on[protected] with complaint ID [protected]. So far no response for complaint. We are facing difficult for the past 18 days for washing cloths. The repair is not yet carried out. Kindly repair the washing machine which is under AMC on top priority, since the complaint is already over delayed.
Was this information helpful?
No (0)
Yes (0)
Mar 19, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2016
IFB Industries Customer Care's response
Dear W Chidambaram,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Jan 18, 2016
IFB Industries Customer Care's response
Dear w chidambaram,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.
Complaint comments 

Comments

Till today no response is received from any IFB service center. The complaint was made on[protected]. Even after 20 days, no response is received and it is very much regretted. Kindly try to service the washing machine at the earliest, since we are finding very difficult to wash all cloths manually for the past 20 days.

I hope the problem will be solved on priority.


W.CHIDAMBARAM
Till today no response is received from any IFB service center. The complaint was made on[protected]. Even after 20 days, no response is received and it is very much regretted. Kindly try to service the washing machine at the earliest, since we are finding very difficult to wash all cloths manually for the past 20 days.

I hope the problem will be solved on priority.


W.CHIDAMBARAM
Though the motor is replaced, the panel board for motor was not replaced. Howeve, r the old panel board has been provided to make the machine in running condition. It is requested that the new panel board for SENATOR 6 Kg model washing machine may be supplied by removing the old standby panel provided for immediate use. However it is regretted to mention that the service took about 34 days to replace the spair part. Such abnormal delay may be avoided in future to reduce the hardship of customers.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6869
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information