[Resolved]  IFB Industries — Water softener got with machine

Address:	Bangalore, Karnataka, 560094
Website:	www.ifbappliances.com

Hi Team,

I purchased IFB fully automatic washing machine top loaded in the month of April'17 and for that engineer came for installation on 4th April 2017. After installation he suggested me to take water softener (INR 1800) which will help to enhance the life of washing machine.
We have taken the same as he was mentioning that it is approved by IFB only. After 2-3 days I have done the testing of the same and found that softener is not even working, because hard level of water is same as always.
Later I have raised the complaint to IFB customer care, but all were in vain, It's been since long I am waiting for the solution. I have raised 3 complaints but all got closed with out solving the issue.
Customer executive has asked me to approach directly to service center (RP services Bangalore) on following numbers:
+91-[protected] (Prabhu)- Never picked up the call
+91-[protected] (Manjunath)- Initially he told that we will resolve but now not picking up the call.
Complaint ID's:
1. Missed the ID no.
2. [protected]
3. [protected]
Initially RP service guy agreed to refund the money with in 2 working days, but all became false. My major concern is how IFB is agreeing in closing the complaints without checking the status with the customer and what is the procedure of escalation, what is the feedback mechanism?
I lost my whole trust from that service station, I hope IFB will take some action on it and will resolve it as early as possible.