[Resolved]  IFB Industries — Whether IFB service and sales team works?

Hello IFB Team,
With huge frustration, i am forced to write this email, after several follow up for last 20+ days.
I am customer of IFB for last 20 years (Proud owner ?? is a question now) and the the trust i had earlier with IFB is fading day by day. I used to promote IFB to my friends and relatives and can say that i have help them (& IFB) to be a owner of IFB.

Coming to the point, I have a Executive Plus washing machine, which worked very well for last several years and i am very happy and fan of this machine. I still have a AMC for this machine, which is valid until Oct 2020. attached the copy of it.
Recently, last 20-25, days it is not working as the timer gone bad. I had raised and complaint and the service person did appear to check this. He said that the machine is not is production now and the spare part would not be available.. He said he will check and come back.. After that i call multiple times to check when i will get the timer.
Finally, i realized that the part may not be available as it is old, and i decided to exchange this machine with new one. I called CCC requested for exchange offer, they committed to support me and told me that i would be eligible for 25% discount for a new IFB machine with exchange (One of your service team did committed me 35% but later changed to 25% . I have whats-app exchange, which i am sharing for your reference). Later i was told that the machine (Elena Aqua VX - with electromechanical timer) which i was looking is discontinued. Hence i requested for NeoDiva VX model or any other model which is readily available and can be shipped/installed immediately.

I have been calling customer care center everyday for last 20+ days to get me this machine and repeating with same explanation very single day (some days i have called more than 2-3 time) ... You can check you records. Every time i get a new ticket and later come to know that it is cancelled. I would get commitment that, i will a call form sales team on the day or within 24 hrs, but that day never came..
I also spoke to couple of your CCC supervisors and they promised to support me.. but they were no different from other..

In this pandemic time, when we are cut off to whole whole and managing on ourselves without any maid support system, breakdown of washing is a huge problem. I am being patient for more than 20 days now, but i am loosing my patience..

I found this as a last option to explain my concern with very less hope that i will get an answer, knowing how the system with IFB works.. But i do want to raise it before making up my mind to escalate it further or find alternate approach to hear me out and get serviced.

Regards,
Gautam Gaikwad
[protected]
Bangalore