[Resolved]  IFB Industries — withdrawal of extended warranty policy

Dec 02, 2017

Updated by V S Negi My issue is still pending ...waiting for your person to collect money for extended warranty.

Request your help & close this issue completely.

Regards
V S Negi

Dec 04, 2017

Updated by V S Negi There is no standard procedure in IFB.

From 18 days of purchase I am continuously making follow ups for Extended warranty.

One customer care personnel informs that there is no such policy available ...only AMC is there.

Once I made complaint for same then I was informed that we can take Extended warranty within 90 days from the date of purchase, refer voice recording. When I insisted that I want this immediate then they arrange phone call with nearest branch. Branch informed me that you can avail this facility with in 60 days for purchase. When I questioned why there is so much variegation then I was informed actually time is 90 days but since customer fails to book the same on time hence for safety reasons we generally informs 60days but even then no body came to collect the money & complaint was closed with informing the customer.

Then again I made follow up (with in 60 days) then I was told you can avail this facility with in 30 days of purchase and since time is over you can not opt for Extended warranty.

With above facts ...refer my mails, complaints & voice recording with customer care, we conclude there is no standard procedure in IFB ...a company of repute.

When I shared this incident with my colleagues they were surprised that IFB can do this with their customers.

Such a bad experience from a company of reputes...

Regards
Vikas
Eveready Industries India Ltd.