[Resolved] IFB Industries — without logging call

Mohan6516

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500056

Hi team,

I purchased IFB washing machine .at the time of installation only engineer had come and installaed.After that no one visited. but iam getting message regularly, your complain has been logged .After 4 hrs getting one more message, it has been resolved.No one visited and nothing done since 4 years.Why it's getting.Suspecting franchisee or engineers loging calls as Preventive maintainance and closing .

Today i received call no: [protected].and it has been closed with successfully resolution.This is something wrong on ground level .

Take it serious and provide me root cause.

_Thnaks

Mohana Rao.K
[protected]

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Apr 16, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Mar 16, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

As per company policy we cannot provide original copy of jobsheet, you can take a photo copy of the same.

Regards,
IFB Appliances