[Resolved] IFB Industries — Worn out washing machine belt

prateekb

from Bulandshahr, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201016

Hello IFB Services Team,

This is regarding the complaint number #18932378.
The problem is, while running the wash program, there is some sound from machine bearing. . And its the third time I am facing the same problem. Earlier the problem got rectified by changing the belt and now machine is out of warranty.
The 2nd time this problem occurred in Jan 2016(complaint number is #[protected]. I don't have the record of first occurrence of this problem.

Now my query is, does this problem will occur ones' in every year?? And do I have to shell out around Rs.1100(IFB service charge + Belt exchange charges) every year. Isn't it questionable on IFB brand name.

The above complain I have raised on 26thDec 2016 to [protected]@ifbglobal.com, but I didn't receive any answer to it.

Regards,
Prateek Bansal
+91-[protected]

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Feb 19, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2017

IFB Industries Customer Care's response Dear Prateekb

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Jan 18, 2017

IFB Industries Customer Care's response Dear Prateekb

As discussed with you by our team we will be closing your issue as you have traveled out station. Kindly let us know once you are back in station so that we can assist you with your machine issue.

Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations.

IFB Team.