IFB Industries — worst experience from ifb

Nov 20, 2018

Updated by Saibal.Dutta So, whats next?
Even I have notified your Service Department so many times in the last 4 months.
What difference do you bring by notifying the Service department.

Nov 22, 2018

Updated by Saibal.Dutta As usual and as per history, the ticket was cancelled by the service engineer stating that "Customer will call back / Inform".

Nov 24, 2018

Updated by Saibal.Dutta I had purchased IFB Dishwasher Neptune VX which displayed F9 error – complaint registered with IFB call center on July 27, 2018.
Since then, multiple tickets were created and closed with comment “Customer will call back” – a false statement from the service engineer there by increasing the volume of tickets and lowering the TAT for the closure.
The service engineer (Rajesh Pawar) and the service head of Pune (Ms. Ashwini) have made multiple promises which all turned out to be false.
As on date, the 3-way converter and the PCB have been changed with a bill raised for approx Rs. 8500/- but the F9 error is still displayed.
I am curious to know if the engineer is skilled enough to identify the error and hence resolve it. This is the 4th month running. How to ensure that the parts replaced were actually faulty.
I am experiencing the worst after sales service from IFB and would not recommend anyone to purchase IFB products.
The so called engineer did visit on Thursday (Nov 22, 2018) evening - replaced the outlet pipe but still the machine was having F9 error. the engineer now comes up saying that the 3-way divertor and the PCB that was replaced might be faulty. He needs to check these in some machine in the warehouse which is > 50kms from my residence. The engineer uninstalled the new parts and replaced back the old parts. On contacting Ms Ashmita (the Area Service Manager ) at around 6:30pm the same day, she confirmed for a senior engineer visit. There is a gross lack of information, coordination and communication. The engineer was reluctant to leave back the new parts at my place and I could realize that he was in a mood of eloping without resolving the issue in my machine. I managed retaining back the parts except the outlet pipe. However, I don’t see any call / response / visit from any Sr. Engineer / Ms Ashmita till now.
Moreover, I would like to highlight that during the multiple visits by the engineer, my machine is now having multiple scratches, Frustration to the beam.

Dec 06, 2018

Updated by Saibal.Dutta The senior technician had visited last Saturday( Dec 01, 2018). It was found that because the previous technician did not fix back the machine properly, leaving out passage for rodents, a few internal pipes and harnesses were damaged. The senior technician advised the machine to be rectified in the warehouse. On contacting Ms. Vani for a substitute machine during the period of repair, she confirmed for a 2-day approval process which I agreed. On Tuesday evening, I received call from Ms Ashmita saying that there is no spare machine available. So, in a way, there is no solution for the current issue raised on July 27, 2018