[Resolved]  IFB Industries — worst/ pathetic service - bangalore

Address:

560068

Hi,
I am writing this after receiving the worst and pathetic service from IFB for my faulty IFB washing machine in Bangalore South.

I am writing this email regarding the ticket number [protected]

I complained stating that my machine is not working last Friday and still it's not fixed yet. The service engineer (Sharath) who visited my premises on last Saturday stated some parts damaged which is under warranty. He said he will replace it either on Monday or Tuesday but never returned or answered my calls even after several attempts.

Customer care people on phone is also of no use. On third call, i.e. yesterday, they shared a number and asked me to call directly to the person by the name Harish

When I called, they didn't even answer my calls and today only they answered some lady spoke to me. She shared another number and asked me to call the person by the name name Aradhana and ask for spare parts to replace.

I called her in the afternoon, she disconnected the call and sent an message stating " I'll call you right back" but never returned my call.

I started reaching her again and even after several attempts also she never answered or returned my calls.

Is this the service I am entitled for purchasing your product that too from your website at INR 5000 more though the same product was offered at lesser rates in other online portals/ showrooms.

This is the pathetic and worst service I have received so far from a service provider yet.

Are you guys gonna fix it or not?

My machine is sitting idle and I am really pissed off with such a irresponsible customer service from both the company/ customer care and service technicians as well.

This is such a pain to have the machine sitting idle. If you guys are not able to fix it, let me know directly so that I will take next/ other steps.

Regards,
Sivakumar TK
[protected]