[Resolved]  IFB Industries — worst post product service of ifb neptune vx dishwasher

Hi,
I would like to draw your kind attention to the following matters. By the virtue of my ifb neptune vx dishwasher, for the first time i get the chance to raise my voice about the worst post product service of such a brand. My dishwasher is non functioning from 30th august 2018, i had raised a complain on that very day and also asked the customer executive to treat this as urgent so that i would get the service by 2 days. I personally called up the service center (One and only the smart appliances) but could not reach them as usual, they deliberately never picked up calls and then called up the technician mr deepak saha, fortunately i have his number who is very supportive but he was out of station that time.

I called up customer care for uncountable number of times and the service center too. Finally on 15th of september 2018, the technician mr mrinmoy came to investigate the problem who is also a very good person and identified the parts which had damaged and needs to be replaced.
On 13th october 2018, i spoke to the escalation team too for several times but nothing happened. For the same problem i had to raise multiple complains as the previous complain deliberately cancelled by the service center every time and customer executive could not reopen the unresolved complain. So i had to inform them and they opened a new complain. My dishwasher is under amc. Is that normal resolution time for ifb product? I had several other band products but never faced this kind of problem ever yet.

I got a call from service center the one and only smart appliances, on 26th september and the lady who called me asked me not to escalate this issue any more as they are going to resolve this issue very soon, then when i asked her about the date then she was behaving like as i am working and unable to take the service on weekdays that's why they are unable to resolve the problem. After asking her about the date she confirmed me that would definitely resolve the issue by 6th of october, but again the same thing happened on 4th of october the complaint got cancelled with some invalid reason and on 5th of october i got a call from the same service center, this time mr biswajit (Unprofessional and hypocrite) called me and informed me that the spare parts are unavailable with ifb, so won't do anything.

After 1.5 months i got to know that the spare parts were unavailable with the ifb. Why ifb is selling products without manufacturing the spare parts?
I would have thrown this product away if the price of the product is low. The programming logic is also not standard. If it faced any error during the program cycle, the same program cycle had to run from the beginning there is no memory to store the state of the last program where it was stopped.

Regards,
Piyali ghosh dostidar
Mobile number: [protected]