IFB Industries — worst service at ifb, for washing machine under amc service is not provided

Address:

Chennai, Tamil Nadu

Hi,

I have been using the ifb washing machine for the last years.

I have been renewing my amc continuously, i have renewed lastly in 18.08.2017 for 2 years.

I have been facing issues in machine for last 10 days, i have made complaint for service.

Service engineer mr. Annadurai contact no [protected], he says the amc is expired on may 2018, i have said the person who has done amc for me (Aces home appliances). He says the franchise has-been changed and he is not aware.

Is it like everytime a franchise cahnges, we have to renew amc at ifb.

I spoke to customer care at[protected] and she was not able to solve my query.

She connected to person, who is also not able to solve my query. He again gave a contact number (Gnanaprakash - [protected]) who is not picking the call.

Where should i need to complain regarding all this query.

No one is ready to help a customer.

Worst experience from a service industry.

I doubt whether ifb has the record for the customer who has done amc, because no one has the record for my amc. My previous amc expired on august 2017, i have renewed for 2 years, bilut could the same be expired in may 2018 (In 9 months).

Still if don't you trust me, i can provide the statement of my bank account from which i have transferred the money.

Also, the escalation matrix is not available at net and customer care not ready to provide the same.

Really frustrates after paying money for amc and not getting service.

Thanks,

Thiyagarajan n
[protected]