[Resolved]  IFB Industries — worst service by engineer & looting money

Address:

Kanchipuram, Tamil Nadu, 600096

Hello ifb,
We have booked our first service for ifb washing machine. Customer care said we have to pay only for the descaling powder, 176 rupees and no service charge.
The service engineer (Senthil from chennai perungudi -[protected]) who came was very demanding and rude. He was forcing us to buy 6 descaling powder packs costing 1200. He did not do any service for the washing machine and left. We informed him that we were informed to pay only rs 176, but he disregarded it. He also said we need to use filter and would cost 1500, without even checking the machine.
We called customer care to escalate and got 2 numbers of chennai technical manager rajasekar ([protected]) and vasanth ([protected]). When we tried to teach them, they themselves demanded the same. They very aggressively said you can complaint where ever you want and disconnected the phone.
We again called customer care and it was said that the senior manager from ifb will call us in 5mins, but we didn't got any calls on this issue.

Is this how ifb loot people? Do we have no possible forums to report our concerns? Why do you cheat us having these kind of people who only work for their commission? Is ifb also depends on these commission?

Ticket number tkt-[protected]

Regards
Azam