IFB Industries — Worst service experience

Address:

Mumbai

Hi,
I have registered service request on 03/11/2020 for my IFB washing machine as black pieces comes out after washing. Ticket number [protected] was alloted to me. Engineer visited on 03/11/2020 and told that machine needs to be cleaned and he will again visit on 04/11/2020 with tools and accessories to open the drum, I paid him 590 Rs visiting fees for which I didn't get receipt. Next that another engineer visited and without opening and cleaning the machine he advices to replace drum with new one with Rs 5000. The problem is just cleaning of drum but engineer didn't even bother to clean it and telling useless things, two different engineers are advising two different logics. Why same engineer who visited on first day didn't attend on second day. There is no transparency from IFB as I didn't get the GST receipt of visiting fees. IFB is a brand in Washing machine industry butter these service engineers are spoiling it's name. Had a worst experience, would not recommend IFB washing machine to anybody.
Regards-
Sandip