[Resolved]  IFB Industries — worst service, high price charge on spare parts

Address:

Ganesh Mhatre Niwas ,shankara nagar,sonarpada,near Bhanu villa Society

My name is sainath mhatre & i stay in dombivli. I am using ifb 8 kg front door washing machine since 4 1/2 years but on 10 august 2020 spin dry stop working and machine start showing"close door"?, even after closing washing machine front door properly. On 11 august 2020 i registered my complaint on ifb customer care number. Registered complaint number is [protected]. Today on 15 august technician visited at place check the machine and tell that door sensor and drum holder suspension had gone completely you have to replace it. When i asked price of spare parts he said rs 2450 for door sensor, rs.4260 for drum holder suspension and rs 590 service charge as your machine is not under warranty. I had no other option in this pandemic situation so i tell him to change it. He change the spare parts and show machine is working. I paid the total bill rs.7300 to technician name sameer shaikh. After some hours when i put some cloths for washing, the machine drum was not spinning even after waiting for 10 to 15 mins. I very much disappointed even after paying huge amount and wasting my half day, work is not done properly by this technician. When i check the price of door sensor and drum holder suspension online, i was shocked the price of door sensor is maximum rs.1250 and drum holder suspension was maximum rs.2200 for pair. This how is ifb service centre loot the people and give worst service. Please take strong action on this people.