[Resolved] IFB — installation charges levied even after one time charge policy

Monika Chaudhary 23

from Gurgaon, Haryana

Address:	Mumbai City, Maharashtra, 400055
Website:	IFB

I have shifted from lucknow to mumbai. When the machine was packed from lucknow the company claimed that there will be one time charge that will be levied and on installation on mumbai i wont be charged as it has been covered. I have the receipt with me of ₹590. The authorised service centre seems to claim otherwise and is asking for additional charges on installation. Please help! The issue is not about money but about what was informed and what is being done. The customer should be informed about everything... There has to be a clarity. If terms and conditions change how can be a customer be aware of the fact. It should have been made clear at the time of packing only!!!

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Sep 3, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Aug 03, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES