[Resolved] IFB — installation delay

Jijo Unnikrishnan

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

IFB microwave 30sc3 was delivered to me on 29 mar 14 and towards installation and demo of the same, registration was done through customer care on 30 mar 14 am. the ticket no provided was 11319983 and it was intimated that technician would be visiting with in four hours. however nobody turned up and up on intimating the same with customer care, the local office no: of IFB was provided and was told to contact the local office towards installation. despite contacting both the local office and customer care, till now my request is pending and no technician has bothered to turn up. this is absolutely frustrating and ridiculous and is never expected from a reputed firm like IFB.

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Mar 15, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2014

IFB Industries Customer Care's response Dear Mr. Unnikrishnan,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Apr 03, 2014

IFB Industries Customer Care's response Dear Mr. Unnikrishnan,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com . Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team.