[Resolved]  IFB — Irresponsibility of the service centre people- Shame to IFB

Address:

Kozhikode, Kerala

I have registered a complaint with complaint No.[protected]Customer ID. 3787943) on Oct 14th, 2014, for solving the issue with my IFB EXE PUUS washing machine. The issue with the machine is the tearing of the door rubber washer, and unable to lock the door. The machine is under AMC. After a day one person came and inspect the machine and he told the material is not with them and want to come. 2days later another one came and he told that the material arrived is not suiting with the machine. Like that 2-3 time different service persons came and uninstall one by one part from the machine. Now majority of the parts are out of the machine, till now complaint is not closed. I have contacted the customer care and also the service centre people and one Mr. Vipin. But the case still exists. A company like IFB, having a service persons and service centres like that one in Calicut is shame. Please take necessary action to solve this. Please note that I have registered the complaint on 14/10/2014 and present date is 30/10/2014.