[Resolved]  IFB — Issue not resolved for the ticket number 15352263

Address:

Hyderabad, Andhra Pradesh

Issue not resolved for the ticket number 15352263. HI MAY NAME IS JAYPRAKASH AND WHEN THE WASHING WAS COMPLETED IN MY WASHING MACHINE ELENA SX THE FRONT DOOR DID NOT OPENED AND ALL THE CLOTHES WERE INSIDE. I HAVE BEEN CALLING FOR EVERY ONE HOUR SINCE MORNING BUT THEY ARE SAYING THAT THEY WOULD SEND THE TECHNICIAN FROM 48 HOURS BUT TIL NOW THEY DID NOT SEND AND NOW WHEN I CALLED AGAIN THEY ARE SAYING THAT THE TECHNICIANS WENT OUT FOR TRAINING AND IT IS NOT POSSIBLE TO SEND THEM FOR SERVICE. THEY ARE SAYING THIS AT THE END OF THE DAY. WHY IFB IS GOING DOWN BELOW THE EXPECTIONS OF THE CUSTOMER I DONT KNOW, IF IFB IS NOT PROVIDING SERVICE AFTER THE SALE DURING THE WARRANTY PERIOD. INFORM ALL THE CUSTOMERS WELL IN ADVANCE THAT THEY ARE UNFIT TO PROIVIDE SERVICE OR HIRE A THIRD PARTY TO PROVIDE SERVICE TO THE CUSTOMERS OR STOP SELLING THE GOODS FOR WHICH YOU CANNOT PROVIDE THE SERVICES. THIS IS RIDICULOUR WHY IS IFB FOOLING THE CUSTOMERS SAYING THAT ' WE WOULD SENT THE TECHNICIAN IN THE NEXT HOUR..HOUR...HOUR AND ON AND AT THE END OF THE DAY THE NEXT DAY...I AM FED UP CALLING THE CUSTOMER SERVICE LOCAL NUMBERS THAT WERE GIVEN BY THE CARE AND THOSE WONDERFUL NUMBERS ARE [protected] AND [protected]...IF THIS ISSUE IS NOT RESOLVED, I WILL THROW THIS MACHINE OUTSIDE AND SHARE MY WORST EXPERIENCE TO ALL MY FRIENDS AND RELATIVES AND EVEN MY COLLEAGES IN MY OFFICE DELL...