IFB — leakage in machine

Address:

Malappuram, Kerala

Details of IFB Washing Machine Model AW65001WB Date of Purchase : 22/5/2015 Date of Information made to IFB : 22/5/2015 and allotted customer No 4070140 and Ticket No [protected] and got a call from your service centre Malappuram stating that your rep will come on next day and give you the demo On 23/5/2015 Your rep/Tech called me to know my exact location I give the details and told we are at this time out of home and will back by 3 O’clock evening. He he will try or will come on Monday (25/5/2015) On 25/5/2015 Your rep/Tech called me and asked make arrange a Steel Tap point and 15 amp Power point nearby through your plumber/electrician to give Demo. So I told him why you don’t tell all these need day before yesterday or its previous day so that I can make all these in time. He replied on those days he doesn’t make any call to me then how he will reply for my questions? On Tuesday evening our electrician came with necessary items. He made a doubt that I never noticed 15 amp power plug to any washing machine so he want to see the machine. He open then case and realized that it has only 6 amp plug why the rep/tech asked so? He give me one adopter to covert the point to 15Amp if needs. On Wednesday I again contact with your service centre and promised me send your rep. Next day on Thursday your Tech. came and gives us the demo while he noticed a leakage of water beneath the machine. He opened the machine and saw a tube has disconnected and he connected it and give us the demonstration. We satisfied with his demo too. Then I told him are you the person rang me on Monday to provide the power point and water point. He replied “No”. Then I told him about the call details he tell us it need only for the voltage cut off system. The system will ensure your machine’s durability. On that day we washed our cloth once also. Next we use the machine after 2 days interval again we notice the leakage. We lodged the complaint your rep come next day he noticed tube disconnected. He fitted it the machine run smoothly. Next day again we noticed the leakage and lodged the complaint again he came on next day this time he fitted it with adhesive and told us not use today. The next day again same leakage noticed again the next day tech came this time he told the pipe is loose one so that it has been changed. If after three of the purchase we couldn’t use the machine properly and we are in waiting for your Tech. every day. So I kindly requesting you please get it cleared early and properly or replace the same by a new one at the earliest. Name : Narayanan C, Cheramangalath Mana Thamarakuzhi, Malappuram Kerala, Phone [protected]