[Resolved] IFB — Long standing complaint regarding washing machine not attended to by company

anil.ittyerah

from Delhi, Delhi

Address:

New Delhi, Delhi

I registered a complaint regarding my IFB washing machine on 19th October 2014. Subsequently a service engineer visited my residence (after undue delay). He checked the machine which required a change of cabinet and table top for which I was required to pay a cash advance of Rs 2500. I was given a receipt for the amount and was assured that the cabinet and other parts would be changed within a week. Unfortunately in spite repeated calls the service centre has not carried out the necessary repair. My customer ID is 2945173 and the complaint No. 14058922. I expect better services from such a reputed company specially considering that I hold a valid AMC No. 274605 valid till[protected]. I expect some action to be taken against the concerned Service Centre as I have been a loyal customer for many years.

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Mar 21, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2014

IFB Industries Customer Care's response Dear Mr. Anil,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team